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Your request will be reviewed and responded to by a member of the team on the same working day. Following an initial response, if your request relates to a health problem , you will receive further advice within 1 working day. If your request is administrative in nature you will receive further advice within 3 working days. You may receive advice by phone, text, or be directed to another service if appropriate.

If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999

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