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Please do not send us an online message for an URGENT query, always CALL US. Online messages will be triaged and read by a member of the team on the same day and can be sent at anytime 24 hours a day and 7 days a week. Any messages sent after 6.30pm each afternoon may not be answered until the next working day. Messages sent on a Friday after 6.30pm may not be answered until the following Monday. If you have an urgent problem that cannot wait, please call us and ask to speak to a Dr or an ANP on a Book on the Day telephone appointment. Our contracted hours are Monday to Friday 08:00 - 18:30. Calls will be answered at these times however any calls after 6pm will be answered by the Out of Hours service. Our doors are normally open between 8.30 and 6.30pm everyday. Please note at certain times, e.g. lunch or the ends of the day, a clinician may not be present in this building. We have bookable in advance extended hours, telephone and face to face appointments on some evenings between 6 and 8pm that you can request for your convenience. Please follow the link and fill in the questions asked in as much detail as possible: