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***** Please note: This form is for ROUTINE, NON-URGENT ISSUES ONLY *****PLEASE DO NOT SUBMIT THIS FORM FOR URGENT ISSUES, OR FOR ANYTHING YOU PLAN TO PHONE THE SURGERY ABOUT********* • Provide as much detail as possible so we can triage your request and respond appropriately. • You will receive a response within 3 working days (by phone, text, or email). • Medical queries are reviewed by a clinician daily and may result in a phone call, text message, or an appointment. Sometimes a delay is caused if it needs to be dealt with by a specific person, who may not be in • If you have requested medication, we will send it to your nominated pharmacy within 48 hours, unless we contact you. Do not use this form for urgent problems. • For urgent issues, call your GP practice. • If the practice is closed, use NHS 111 online or call 111. • In a medical emergency, always call 999. Our phone lines remain open Monday–Friday, 8am–6.30pm, between 6-6.30pm they are answered by PPG, an out-of-hours care provider. For anything urgent, please call the surgery and do not submit this form.

If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999