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We will process your request within one working days (Monday - Friday). For example requests sent on Friday afternoon might be processed by Monday afternoon, or, with bank holidays it might take an additional working day. Please do not submit a medical query as an admin query as you will be asked to resubmit as a medical query.

If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999

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