What would you like help with?

If you have submitted a triage form, we will respond to you within 3 working days with an outcome. Please note the outcome may be advice from the clinical team, self-help advice, referral to the pharmacist, or if clinically necessary an appointment will be booked for you at the practice. The triage team will assess the urgency of your request & an appointment may be on the day, within 3 days, or within 7 days.

Please state your availability for all of these timeframes on your triage form. If you do not state times you are not available & an appointment is booked when you cannot attend, you may be asked to complete another triage form. We will try to accommodate your request for assistance but please be aware this may not always be possible.

We do not accept repeat prescription requests via this platform. Please see our website for information on how to request your repeat prescription.

Please note that all calls to and from the surgery are recorded for training purposes.