What would you like help with?

IF YOU NEED URGENT SUPPORT TODAY, PLEASE CALL OUR RECEPTION TEAM ON 01279 657636 FOR GUIDANCE.
Patients can submit routine care requests and administrative queries from 8am to 6.30pm Monday to Friday.
The practice Clinical Assessment Team will review your request and contact you regarding the next steps.
All requests are assessed according to urgency, you may be offered an appointment within the next two weeks or redirected to another service as appropriate, such as a local pharmacy.

We are currently experiencing a very high volume of online consultation requests.

Please do not submit multiple online consultations for the same issue. Repeated submissions significantly increase our workload, create unnecessary duplication, and contribute to delays for all patients.

Once you have submitted an online consultation, you will hear from us when your request has been reviewed. There is no need to chase your enquiry unless your condition has changed significantly or become more urgent.

All requests are reviewed by our clinical team. Our GPs will assess each case and determine the appropriate level of urgency. While we will respond to all submissions, we must prioritise patients with urgent medical needs within the resources available to us.

We appreciate that waiting can be frustrating, and we thank you for your patience and understanding. We kindly ask all patients to treat our staff with courtesy and respect. Our team is working extremely hard to provide safe and effective care for everyone in our community.

Thank you for helping us use our limited NHS resources responsibly and ensuring that patients with the greatest clinical need receive timely care.