What would you like help with?

PLEASE SUBMIT QUERIES AS EARLY AS POSSIBLE IN THE DAY SO WE CAN SAFELY MANAGE YOUR PROBLEM. Your query will be read by a Clinician on the same day you submit it. You will receive a response from the practice on the same day. Our opening hours are Monday to Friday from 08:00am till 6:30pm Please do not resubmit duplicate online requests within this time frame (72 hrs) as it blocks the channel for other patients. Please also refrain from chasing your response with reception, unless you feel things have escalated in urgency since you made your online request. If our Patient care services team feel you need more urgent assistance and there is no capacity you may be directed to urgent care services or A&E. BEFORE SUBMITTING A QUERY: Please see if it can be dealt with under our *SELF REFERRAL* section e.g mental health/ weight management/antenatal care/ sexual health and family planning. Please be aware we may also refer you to the Pharmacy First prescribing service after we triage your online consult for certain problems.

If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999