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PLEASE READ BEFORE SUBMITTING YOUR REQUEST: • IF YOU ARE CURRENTLY OUTSIDE OF THE UK, PLEASE DO NOT SUBMIT A REQUEST. NHS regulations do not allow us to provide advice or care to patients who are currently abroad. Please contact us again once you have returned to the UK. • FOR ALL OTHER REQUESTS: • Medical requests will be triaged by an experienced doctor within 1 working day and actioned according to clinical urgency. • Administrative enquiries will usually be reviewed on the same day, although this may take longer during busy periods. • PLEASE KEEP YOUR PHONE NEARBY after submitting your request. We respond to most requests within 60 minutes and may contact you to request further information or arrange an appointment. APPOINTMENTS MAY BE OFFERED AT SHORT NOTICE, SO PLEASE ENSURE YOU ARE ABLE TO RESPOND PROMPTLY. • Triage ensures you are directed to the most appropriate member of the practice team according to the nature and urgency of your request. This may not necessarily be a GP. • Before contacting the practice, please consider whether your local community pharmacy or the NHS website can help with minor illnesses and self-care advice.

If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999