What would you like help with?

Online Triage Service – Information and Guidance
Our online triage service is designed to assess acute, but non-emergency medical conditions and routine admin requests.
If you are experiencing a medical emergency, please call 999 or go directly to your nearest hospital.

Acute On-the-Day Requests
Available Monday to Friday, between 08:00am and 09:00am, or until capacity has been reached ( PLEASE NOTE IF YOU REQUEST AN ON THE DAY APPOINTMENT OUTSIDE THIS TIME FRAME IT MAY NOT BE ABLE TO BE DEALT WITH).
Requests submitted during this time will be triaged by an appropriate clinician to ensure you receive the right care.

Other Requests (Available All Day)
The following requests can be submitted throughout normal surgery opening hours:
Routine medical requests and appointments
Sick note (fit note) extension requests
Medication requests

Alternative Care Options
Before contacting the GP practice, please consider whether one of the following services could help:
Pharmacy First Scheme – your local pharmacist can offer advice and treatment for many common conditions.
https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-services/pharmacy-first/
Minor Eye Conditions Service (MECS) – for eye problems such as infections, dryness, or irritation.
https://healthwatchbury.co.uk/advice-and-information/2021-09-21/minor-eye-conditions-service-mecs
Self-Care and NHS 111 Online – for advice on symptoms and over-the-counter medication.
https://111.nhs.uk/

If you have any questions, please contact us on 0161 764 1217.
Thank you for using our online triage service — helping us ensure patients receive the right care, at the right time.