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Your message will be read within 24 hours. For Medical requests we will aim to action the same day. Please make sure you keep your phone nearby as the on-call team may deem your problem to be urgent and offer an appointment within a short time frame. If you are not contactable then this may result in a delay in assessment or the need to resubmit another form. Please remember that any emergencies are better dealt with by 111 or A&E, as we are not an emergency service and are unable to provide an immediate response. For Administrative requests we aim to answer within 24 hours however depending on clinical demand this may take up to 2 days.

If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999